Three ways to engage. One standard.
-
To begin
One anonymous assessment and the full written report. The right place to start — a one-off read, a check before an award or critic, or an early look at a new room. -
To verify
Three assessments across a defined window, with comparative benchmarking and a clear view of whether changes have held. For consistency, and for proof. -
To maintain
An ongoing partnership: quarterly assessments, a leadership debrief each quarter, and a return visit. For groups and hotels that want a year-round keeper of the standard.
Every engagement, at every level, produces the same meticulous report, graded against what your room promises at its price.
The method
Why the score means something.
Every visit is read across the full guest journey and scored on a five-point scale, weighted into one overall index. We grade each room against its own promise and price, never a generic ideal.